Privacy policy

Welcome to our website.

Please read carefully. This privacy policy is effective when you visit our website without purchase and when you use our services to make a purchase.

The personal data obtained through this website will be included in the database of FLA Europe, Lindestraat 58, 9700 Oudenaarde, Belgium.

It is our commitment to only use this information to:

provide you access to the website's shopping department
handle and deliver your orders
offer good customer service
send you new product information and promotions.

Third party access

Your information will only be passed on to the parties in charge of executing your orders:

to our payment integrator website
to our delivery partner

Security and Privacy

We have developed security measures that are technically and organizationally adapted to avoid the destruction, loss, forgery, modification, unauthorized access or notification by mistake to third parties of personal data collected on the webshop, as well as any other unauthorised processing of these data.

Right to access and adjust

At any moment you have the right to check and change your personal data, free of charge. This can be done by logging in to www.bbs.shoes and change it yourself or by sending an email to privacy_request@bbs.shoes with a copy of your ID.

Right of objection

You can exercise your right of objection to the processing of your personal data for serious and legitimate reasons by sending an email to privacy_request@bbs.shoes with a copy of your ID. However, you cannot oppose data if this is necessary for the performance of contractual obligations.

Collected information:

Contact information

Title
First name
Last name
Address
Zip code
City
Phone number
Email address
Country
VAT number
Website
Shopname
Login
Password

Payment information

Our website does not collect credit card or payment information. For every purchase on our website we use MULTISAFEPAY to process your payment. Your credit card or bank account information does not go through our website, so it is definitely not saved to our data. We only get notified when your order and payment is correctly processed and finished. At no point during the transaction, do we have access to your personal information.

Newsletters and promotions

For newsletters and promotions, we work with Flexmail. You will always be able to unsubscribe if you no longer want to receive mails from us.

Cookies

What are cookies?

Cookies are small pieces of data sent from a website and stored on the user's computer by the user's web browser while the user is browsing.

Can I refuse the use of cookies?

Most browsers allow you to accept or block cookies and inform you of the use of cookies. You can choose to decline these cookies. However, this can interfere in the navigation and functionality of the website.

Necessary cookies

These are needed to guarantee the functionality of our site.
How long are these stored?
Web session: 1 session
Cookie statement: 1 month
Shopping cart: 1 session
Session security cookie: 1 year

We also use third party cookies. What does that mean?

Customer support tools

In order to provide direct customer support to our site, we use Livechat. Privacy policy Livechat

Analytic tools

We need these to analyse how our users experience our website. Overview of the used browsers, hardware, the improvement of our web page flow, possible problems on our website, ...

For this we use:

Google Analytics and GA Audiences: lifespan determined by google
More information about the data processing of Google Analytics can be found through this link: google privacy & terms.
Our site implement of google anonymization. For more info: IP anonymization in Analytics
You can also choose to disconnect google analytics. Google Analytics Opt-out Browser Add-on

Hotjar: lifespan 1 year
You can also choose to disconnect Hotjar.
Hotjar opt-out

Remarketing tools

These can also add cookies. The lifespan of these cookies is determined by its linked tool. This way, on other websites you get more personalized advertisements based on your interests.

You can control these through www.youronlinechoices.com

This will not result in not getting any more adds while surfing. The adds will only be more generic and not based on your personal preferences.

For fill-in forms, we use Hubspot Forms to optimize the follow-up of the completed data. Privacy Policy Hubspot

DoubleClick and DoubleClick Ad Exchange-Buyer: lifespan determined by Doubleclick

Google Dynamic Remarketing: lifespan determined by Google

Google AdWords User Lists: lifespan determined by Google

Facebook Custom Audience: lifespan determined by Facebook

If you have any objections to these remarketing tools, you can continue surfing by clicking below button.

Contact

For any additional information or comments about this privacy policy or regarding the way we collect data, please contact Cortina NV at the following address:
FLA Europe
Lindestraat 58
B-9700 Oudenaarde
Attn. Privacy Officer

Your complaint or dispute must be sent to the above address. All communications from Cortina NV to you will go through email.

Links to other sites

This website includes links to sites. Cortina NV cannot guarantee that these websites are in compliance with the privacy policy of the General Data Protection Regulation (GDPR), in the Dutch General Provision Data Protection (AVG) No. 2016/679 of May 24, 2016. We therefore advise users to verify this by consulting the privacy clauses that must appear on every website.